Find Windows Pros Privacy Policy Introduction
Find Windows Pros, operated by Pros Near Me Inc. (“we,” “our,” or “us”), values your privacy and is committed to safeguarding your personal information. This Privacy Policy (“Policy”) explains what information we collect about you, how we use it, how it may be shared, and your rights regarding your information when you access or use our website, applications, or other services (collectively, “Services”). By accessing or using the Services, you consent to the collection, use, and sharing of information as described in this Policy.
‍Definitions
For purposes of this Policy:
‍Personal Information refers to any information that identifies you, relates to you, describes you, or can reasonably be linked to you, either directly or indirectly. Publicly available or anonymized information is not considered Personal Information.
‍Service Professionals means contractors, designers, installers, or companies participating on the platform to provide windows replacement services.
‍Booking Partners refers to third parties that help connect consumers with our Service Professionals, such as other websites, apps, or service platforms.
‍Information We Collect We collect information in multiple ways: directly from you, automatically through technology, and from third-party sources. In the past twelve months, we have collected the following categories:
‍Identifiers and Contact Information Examples: Name, email address, phone number, mailing address, account login information. Purpose: To verify your identity, facilitate windows replacement bookings, communicate about your requests, send promotional information, and personalize your experience.
Shared with: Service providers, booking partners, and affiliates necessary for providing Services.
‍Service and Transaction Information
‍Examples: Details about windows replacement services requested, materials, timelines, ratings, reviews, payment information (processed securely via third-party payment vendors).Purpose: To schedule, fulfill, and manage service requests, handle payments, address complaints, and monitor quality.
Shared with: Service professionals, service provider partners, and internal staff.
‍Device and Online Activity Data
‍Examples: IP addresses, browser type, operating system, device identifiers, pages visited, ad interactions, clicks, scrolling activity.
Purpose: To monitor and improve Services, detect fraud or unauthorized activity, provide analytics, and deliver personalized content.
Shared with: Analytics and advertising providers.
‍Location Data
‍Examples: Approximate location inferred from IP address or GPS location from Service Professionals using our app.
Purpose: To match you with nearby service providers, optimize scheduling, and improve service delivery.
Shared with: Service Professionals and trusted service providers.
‍Preferences, Inferences, and Profiles
‍Examples: User preferences, household characteristics, and inferred interests based on activity on the Services.
Purpose: To customize content, marketing, and recommendations, improve Service offerings, and better understand trends in windows replacement.
‍Professional and Employment Information
‍For Service Professionals only: Work history, skills, licenses, certifications, and LinkedIn or other professional profile links.
Purpose: To evaluate eligibility for participation on the platform, verify credentials, and match professionals with suitable projects.
‍Sensitive Personal Information
‍Examples: Government-issued identifiers (e.g., Social Security number, driver’s license), financial account credentials, and precise geolocation.
Purpose: Identity verification, fraud prevention, payment processing, and compliance with legal requirements.
‍How We Use Your Information
We use collected information for multiple purposes, including but not limited to:
Processing service requests, bookings, and payments.
Communicating about Service updates, promotions, or operational matters.
Personalizing content and tailoring recommendations.
Conducting analytics, research, and improvements to Services.
Protecting the security and integrity of our Services, including detecting and preventing fraud, unauthorized access, or misuse.
Fulfilling legal obligations and exercising our rights.
Marketing, advertising, and promotional activities.
‍How We Share Your Information
‍We may disclose your Personal Information to:
‍Service Providers assisting with operational, marketing, customer support, analytics, and security functions.
‍Service Professionals performing windows replacement or related services.
‍Booking Partners supporting Service delivery or advertising Services.
‍Affiliates or Business Partners participating in or facilitating your services.
‍Legal Authorities when required by law or to protect our legal rights.
‍Business Transactions including mergers, acquisitions, or sale of assets.
We do not sell Personal Information for monetary consideration except where required or explicitly permitted under applicable law.
Tracking Technologies
‍We use cookies, web beacons, pixel tags, and similar technologies to:
Enhance usability and functionality.
Monitor Service performance and user behavior.
Deliver targeted advertising, measure ad effectiveness, and personalize promotions.
You may manage or block cookies using your browser settings; however, this may affect the functionality of our Services.
‍Session Monitoring and Analytics
We collect data on interactions, such as pages visited, time spent, clicks, and other engagement metrics to improve Services. Third-party analytics providers may collect this data on our behalf.
‍Advertising and Social Media Integration
We may show personalized ads based on activity within our Services and on third-party platforms. Logging in via social media accounts may allow us to access account identifiers and tokens to facilitate authentication or content sharing.
‍Information From or About Others
Referrals: When you refer a friend, we collect the name and email address to send a one-time invitation.
‍Ratings and Reviews: We may collect reviews or ratings from you about Service Professionals, which may be shared publicly or with partners.
‍Third-Party Sources: We may receive information from third-party services to enhance the Services or marketing efforts.
‍Third-Party Links: Interactions with third-party websites or booking platforms may involve sharing Personal Information according to the third-party’s policies.
‍Communications
Messaging Services: We may mask phone numbers or process messages through third-party providers to facilitate communication between you and Service Professionals.
‍SMS and Push Notifications: By providing a phone number, you consent to receive transactional, operational, and promotional communications. Standard carrier charges may apply. You may opt out at any time.
‍Information Retention
Personal Information is retained only as long as necessary for operational, legal, or contractual purposes. Retention periods may vary depending on the type of information and applicable laws.
‍Targeted Advertising and Marketing
‍We may share information for targeted advertising, analytics, or marketing purposes. Categories shared may include identifiers, transaction history, browsing activity, geolocation data, and inferred preferences. You may opt out via browser signals, cookie preferences, or by contacting us directly.
‍Consumer Rights
‍U.S. residents have rights under applicable state privacy laws, including:
Right to access, correct, delete, or limit use of Personal Information.
Right to opt out of marketing, sales, or profiling activities.
Right to appeal decisions regarding privacy requests.
Rights specific to California residents under CCPA/CPRA, including notice and opt-out rights.
Requests can be submitted by submitting a request on our contact us page, including sufficient information to verify your identity.
‍Children’s Privacy
Our Services are intended for users aged 16 or older. We do not knowingly collect information from children under 16.
‍International Users
Information may be transferred to or processed in the U.S., which may have privacy protections different from your country. We maintain safeguards in accordance with this Policy.
‍Security
We implement administrative, technical, and physical measures to protect information. While we strive to safeguard Personal Information, no system is completely secure.
‍Your Choices
‍Update, correct, or delete Personal Information.
Manage cookie preferences via your browser.
Opt out of promotional communications.
‍Promotions, Contests, and Sweepstakes
Participation may require Personal Information and adherence to official rules. Personal Information may be shared with third parties as necessary to administer promotions.
‍Policy Updates
Changes will be posted with a revised “Last Updated” date. Significant changes will be highlighted to ensure users are aware before continuing to use Services.
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Mailing Address:
1111B Governors Avenue STE 48536 DOVER, Delaware, 19904